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    Frequently Asked Questions


    Are all our products genuine?

    Returns & Refunds

    What is our return and refund policies?


    Which payment methods do we accept?

    Why there was additional charges on my order?

    Will there by any additional charges, VAT and/or additional taxes?

    Contact Us

    What is the best way to reach us?

    Shipping & Delivery

    What shipping options do we have?

    Do we offer free shipping?

    Where do we deliver?

    When will I receive my order?

    Why my order is delayed (during holidays shopping season)?

    How can I track my order?

    What if my order hasn't arrived within the expected delivery time?

    Why do we ask for your ID?


    How can I cancel my order?

    Why was my order delayed or cancelled?

    Why was my order cancelled after I placed it?

    Solutionz Rewards Program

    Do we have a rewards program?

    What's a rewards program?

    How can I join Solutionz rewards program?

    Is there any minimum purchase to use Solutionz points?

    Solutionz E-Gift Card

    Do we offer gift cards?

    How many gift card options are available?