We hope that you enjoyed your purchase. However, if you need to return an item we're here to help. Returns and refunds are accepted within 30 days from purchase date (there are exceptions to our return and refund policies).
Refunds will be credited in full amount (excluding shipping charges) and in the same form as the original payment type*.
*Payments made with debit/credit cards can have either the funds returned to the original card used or given as a store credit to place a new order.
*Payments made through PayPal can have either the funds returned to your PayPal account or given as a store credit to place a new order.
*Payments made through Cash on Delivery (if applicable) can have a store credit for the same value of the returned item(s) to use on your next order.
*Please note that some beauty, grooming, and hair care products are not eligible for return or exchange (no refunds).
Fragrances and home scents can NOT be returned or exchanged under any circumstances due to international aviation restrictions. Therefore, we cannot refund fragrances and home scents purchases.
Items must be retuned in the original condition in which they were received in order to receive a refund.
To receive a refund, Items must be unopened and unused.
Returns and refunds can only be made once authorized by our support team.
Please contact us at firstname.lastname@example.org before returning any item so we can inform you where to send the item(s) and how to arrange the refund.
That depends on the destination. For example, VAT will be applied at checkout on orders from KSA at a standard rate of 15% + 2.5% handling surcharge & UAE at a standard rate of 5% + 2.5% handling surcharge. Import duties will be applied at checkout on orders from Kuwait at a standard rate of 12.5% + $16 handling surcharge.
We deliver to: Kuwait, USA, Saudi Arabia, UAE, Qatar (currently not active), Oman (currently not active), and Bahrain (currently not active). If your country is not listed, please contact us at email@example.com and we will do our best to place an order for you.
Unfortunately, at the moment we do not deliver to the following countries: Afghanistan, Albania, Algeria, Andorra, Angola, Azerbaijan, Bahamas, Belarus, Belize, Bolivia, Cambodia, Colombia, Congo, Cook Islands, Costa Rica, Cyprus, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, France, Germany, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Indonesia, Iraq, Italy, Jamaica, Kazakhstan, Kenya, Kyrgyzstan, Laos, Latvia, Liberia, Libya, Liechtenstein, Luxembourg, Macau, Mali, Marshall Islands, Mexico, Moldova, Monaco, Mozambique, Myanmar, Nauru, Nicaragua, Nigeria, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Peru, Philippines, Russia, Somalia, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Turkey, Tunisia, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zimbabwe.
Your order will be delivered within 3-5 business days via Aramex (Kuwait and rest of GCC), and 2-3 business days via DHL/USPS (USA).
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch (after receiving a shipping confirmation notification). Solutionz cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.
Please note that orders containing fragrances and some home scents products might take longer than the expected delivery time as they are classified as 'dangerous goods' by International Air Regulations.
Also, as we cannot guarantee the speed of the local postal service and our carrier partners please allow up to 21 business days for your order to be delivered. If you have not received your order after 21 business days, please contact us and we will do our best to help you.
During holidays shopping season (Eid, Black Friday, Christmas, etc.) we receive a high volume of orders, which might cause some delays on your order. However, we will try our best to deliver your order as fast as possible.
If your order has not been delivered within the expected delivery time, please contact us and we will be more than happy to assist you. Please remember to include your order number provided in your order confirmation email when contacting us to ensure prompt service.
If you are unable to find your order, please contact us and we will be more than happy to assist you.
To cancel your order, please contact us (chat or email) quoting your order number and request a cancellation.
*Please note that orders can be cancelled ONLY within 30 minutes of placing the order. This is because we usually process your order in less than 30 minutes. If your order has already been processed and you still want to cancel it, you will need to receive it first and then follow the return process. To return your order please contact us and we will be more than happy to assist you*.
*Returns and refunds can only be made once authorized by our support team. Please note that we have the right to refuse your return/refund request.
We strive to keep the merchandise status up-to-date but sometimes there are situations when an item may be out of stock and unfortunately that is not evident until the fulfillment process. This can be due to high order volume.
Every order is unique so reasons for cancellation and delays vary. They can be, but not limited to:
- Items ordered
- Quantity of items ordered
- How long the item was sitting in your shopping cart
- Incorrect contact information
- Incorrect shipping information
- Incorrect billing information
- Failed payment approval
- Customs clearance delays, which is out of our control
If any of these conditions applies to your order, you may be contacted by our customer service team. If they are unable to reach you, your order will be cancelled.