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    In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about our returns & cancellations or refunds, or about item availability & pricing. Please don’t hesitate to contact us if you have any questions!

     

    Returns & Cancellation

    We hope that you enjoyed your Purchase. However, if you need to return an item we're here to help. Returns are accepted within 30 days from purchase date (There are exceptions to our return policy). Please feel free to contact us if you have any questions!

    Cancellation: Online orders can be cancelled within 30 minutes of placing the order. This is because we usually process your order in less than 30 minutes. If your order has already been processed and you still want to cancel it, you will need to receive it first and then follow the return process. To cancel your online order please contact us (chat or email) and we will be more than happy to assist you. 

    Please note that some beauty, grooming, and hair care products are not eligible for return or exchange (no refunds).

    Fragrances & home scents can NOT be returned or exchanged under any circumstances due to international aviation restrictions. 

    Items must be returned in the original condition in which they were received.

    Items must be unopened and unused.

    Returns and refunds can only be made once authorized by our support team.

    Please contact us at Support@thinksolutionz.com before returning any item so we can inform you where to send the item(s) and how to arrange the refund.

     

    Refunds

    Refunds are accepted within 30 days from purchase date (There are exceptions to our refund policy). Please don’t hesitate to contact us if you have any questions! 

    Refunds will be credited in full amount (excluding shipping charges) and in the same form as the original payment type*

    *Payments made with debit/credit cards can have either the funds returned to the original card used or given as a store credit to place a new order.

    *Payments made through PayPal can have either the funds returned to your PayPal account or given as a store credit to place a new order.

    *Payments made through Cash on Delivery (if applicable) can have store credit for the same value of the returned item(s) to use on your next order.

    Please note that some beauty, grooming, and hair care products are not eligible for return or exchange (no refunds).

    Fragrances and home scents can NOT be returned or exchanged under any circumstances due to international aviation restrictions. Therefore, we cannot refund fragrances and home scents purchases.

    Items must be returned in the original condition in which they were received in order to receive a refund.

    To receive a refund, Items must be unopened and unused.

    Returns and refunds can only be made once authorized by our support team.

    Please contact us at Support@thinksolutionz.com before returning any item so we can inform you where to send the item(s) and how to arrange the refund.

     

    Item Availability & Pricing

    Please note that item availability and pricing are not guaranteed. 

    In-Stock Items:Order process for In-Stock Items begin as soon as your online purchase is completed. Once your purchased In-Stock Item is located, your address is verified, and your payment is approved we will begin the shipping process. You will not be charged for any item until it is shipped to you. 

    Out-of-Stock Items: Quantities may be limited for In-Stock Items. 

    If you have any further questions please don't hesitate to contact us at Support@thinksolutionz.com.